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Can't create a PDF from hep.sap.com

daniele_tiles2
Active Participant
956

Hi to all,

I'd like to create a PDF from this site

https://help.sap.com/viewer/f8bd508aacd9406f9301b73d51df6761/10.1/en-US/ebb1c678c6fa4fa695be100444bd... (the latest installation guide for BPC 10.1 MS).
However, there is only "Create Custom PDF", and I've tried to select all the topics...and it fails with "

Sorry, the PDF download has failed, please try again later ". It's quite frustrating.

Why isn't available already the latest version as a PDF 😞 ?

Thank you

Daniele Tiles

Accepted Solutions (1)

Accepted Solutions (1)

daniele_tiles2
Active Participant

Hi,

somehow the problem has solved, and now there is also the download of the complete document.

HTH

Daniele Tiles

Answers (3)

Answers (3)

former_member186338
Active Contributor

Yes, I can confirm the issue!

I see never ending process:

DellSC
Active Contributor
0 Kudos

I have seen this in the past as well.

-Dell

Hi, I'm experimenting the same problem since some days ago on the help portal for SAP Commerce.

Sometimes it takes an eternity until the error message is shown and others appears intermediately after clicking the create pdf button.

I've tried different browsers, incognito modes, clean cookies, restart system...

mynyna.chau I've tried the link you provided but it looks I don't have enough privilegies to access any of the resources in that page.

mynynachau
Community Advocate
Community Advocate

Hi Daniele,

you might want to raise this issue with the help portal directly: https://help.sap.com/viewer/get-support2

On the link you shared, there is also a way to comment on the document. That could raise awareness with the respective experts as well.

Hope that helps.

Best,

Mynyna