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[Bug] The word [Caution] appearing in email notifications

jerryjanda
Community Manager
Community Manager
0 Kudos
453

Earlier today, email notifications began to go out with the word [Caution] appearing in the subject line.

We are not sure yet why this is occurring, and the emails themselves are otherwise fine. So the subject line is not really serving as any sort of warning.

We are working to resolve this issue.

patelyogesh
Active Contributor
0 Kudos

Hello Jerry,

I havn't seen this happened to me today?

-Yogesh

jerryjanda
Community Manager
Community Manager
0 Kudos

Hmm...that's interesting. We've had a few people report the error. Maybe it's an isolated problem, but I'm still experiencing it. (When I got a notification that you responded, Yogesh, the word [Caution] was still in the subject line.)

But I'm glad that it isn't affecting everyone.

--Jerry

patelyogesh
Active Contributor
0 Kudos

Yes that is possible. For your reference this is what I have

Accepted Solutions (0)

Answers (2)

Answers (2)

JL23
Active Contributor

I think this is appropriate for the second example

jerryjanda
Community Manager
Community Manager

I'm tempted to accept this answer. 🙂

ErvinSzolke
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Jerry,

I also have Caution in the subject and the sender is weird too (only on mobile. In desktop version the sender is SAP Community)

Cheers,

Ervin

patelyogesh
Active Contributor
0 Kudos

This might be something to do with SAP employees only ???

Lets check what about external users?

ErvinSzolke
Product and Topic Expert
Product and Topic Expert
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hehe, definitely deserves an upvote 🙂

jerryjanda
Community Manager
Community Manager
0 Kudos

That might be the case. jeremy.good is also reporting the problem but no one outside the company has reported the problem to me.

--Jerry

jcgood25
Active Contributor
0 Kudos

That is a good thought imyogpat - I have also seen a recent increase with internal emails about SPAM quarantine emails, and although I can't find a specific example, I did notice differences with iPhone and Outlook on my laptop. I was in a training class this week so most of emails were monitored on the phone, and I remember seeing some banners added towards the top related to newsletters/subscriptions, almost like IT may have amped up email filtering and screening of some sort. jerry.janda - may be worth looking internally as well.

jerryjanda
Community Manager
Community Manager
0 Kudos

The issue seems to be resolved. Still looking into what caused it.