Hi Long,
The question is what kind of support do you need exactly.
The link you referred https://community.sap.com/support is about Community support (e.g. you cannot log on to community, found a bug on the community, etc).
I also guess the link Dominik referred is CIC (e.g. you need a ticket speed up request, etc).
And then we also have product support https://launchpad.support.sap.com/#incident/create (i.e. you have an issue with the software).
I hope this helps.
Ervin
Bluesky
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