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[BUG] Navigation

hardyp180
Active Contributor
197

If you write a comment to a blog, and publish it, it takes five clicks on the "back" arrow to get back to the list of blogs.

moshenaveh
Community Manager
Community Manager
0 Kudos

Hi Paul,

Do you mean the following scenario?

1. You get to a tag page/main blogs page

2. You click on a link to a blog post

3. You add a comment and publish it

4. Then if you want to get back to the original blog roll you were at, you need to click 5 times on the browser's back button?

hardyp180
Active Contributor
0 Kudos
Hello!That's it exactly.
  1. You go to the list of blogs
  2. You choose a blog and read it
  3. You decide you want to add a comment to that blog, so you do. That comment gets published.
  4. You click the BACK button five times, and only after the fifth time then you get back to the list of blogs.

Cheersy Cheers

Paul

moshenaveh
Community Manager
Community Manager
0 Kudos

I see.

And what would be the desired process from your perspective?

Potentially you can open the blog post you are interested in, in a new window or click on the tag in the blog post to get to the tag's blog roll.

Thank you for clarifying,

Moshe

hardyp180
Active Contributor
0 Kudos

OK, SAP is not the only website that lets people post comments. The behavior you see on the SAP Community Website is not typical.

The expected behavior is thus:-

1. Choose a blog from the list.

2. Write the comment. Publish the comment.

3. Press BACK

4. You are then back on the list of blogs on the exact same page you were before you picked a blog.

From a "principal of least astonishment perspective" what you expect when you press BACK is to get to the screen you were on before. Let us say I am in SAP and am on a list of sales orders. I drill into one, change it, press BACK. I get asked if I want to save my changes, I say yes, then I am back on the list of sales orders. At no point does pressing a button do nothing at all.

It is the same if I am in the file explorer in Microsoft and open a spreadsheet from a list of files in the folder. I update the spreadsheet, save it, close the spreadsheet and I am back where I was before, looking at a list of files. At no point does pressing a button do nothing at all.

I can even see that on a website things are more difficult, but at the very minimum I can accept pressing BACK once might take me to the state of the blog before I had posted my comment, and then the second BACK takes me back to the list. But several times during this process pressing the BACK button has no perceptible effect whatsoever.

Cheersy Cheers

Paul

gregorw
Active Contributor
0 Kudos

Dear Moshe,

the expectation that I would have is that instead of 5 times back I would expect maximum 2. Because clicking the "add comment" button keeps me still on the same page. When I submit the comment, then the page is re-loaded with the URL changing to link directly to the comment. I've just tried it from the gregor.wolf#content:blogposts. There it worked as I wish it does. bfeeb8ed7fa64a7d95efc21f74a8c135 can you please post a link to the list of blogs where you face the issue?

Best regards
Gregor

moshenaveh
Community Manager
Community Manager
0 Kudos

Thank you for clarifying.

bfeeb8ed7fa64a7d95efc21f74a8c135 Can you please a share a link to where this happened so we can further look into this?

moshenaveh
Community Manager
Community Manager
0 Kudos

I tried to reproduce this, but I just needed two clicks to get back to the blog roll.

hardyp180
Active Contributor
0 Kudos

OK it is working now. It was not last week.

So someone on the SAP end must have fixed it.

Of course I now have no evidence at all that there ever was a problem, so you probably think I am a madman.

I should have taken a screencam of the problem, if only to prove to myself that I do not suffer from hallucinations.

Anyway thanks for looking into this for me.

Cheersy Cheers

Paul

hardyp180
Active Contributor

Good News!

I am not mad! I just managed to replicate the situation.

The trick is to drill into the blog before logging in. If you log in whilst on the blog itself, then post a comment the system gets all confused, and it takes pressing the BACK arrow five times to get back to the list of blogs, two of those button presses seem to have no effect.

Why aren't I always logged in? Because the universal ID does not work for the SAP Community yet, so if I have the browser auto-remember by "P" number I cannot log into the SAP Support Portal. That's another problem entirely and it is being addressed.

Cheersy Cheers

Paul

moshenaveh
Community Manager
Community Manager
0 Kudos

Thank you Paul

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Answers (1)

former_member186338
Active Contributor
0 Kudos

I always use 2 different browsers on my PC: one for Community with P-user and another with S-user for support portal.