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[Bug] Link in notification E-Mail for SAP Community Groups doesn't open comment directly

gregorw
Active Contributor
429

Hello SAP Community Team,

unfortunately the bad behaviour of hiding content continues also in the SAP Community Groups. Yesterday I've received a notification mail that a comment was posted to a Groups discussion. It included this link:

Re: Link SAP BTP process automation to Launchpad Fiori

unfortunately it opens only the original post not directly the comment. What I need to do is scroll down to the answer and notice that there is a little (1) beside Comments:

In addition I tried the Bookmark functionality for this comment:

After some search I even was able to find at:

https://groups.community.sap.com/t5/user/myprofilepage/tab/user-subscriptions:bookmark-subscriptions

the page where the bookmarks are stored. The link provided made me optimistic that it would point actually to the comment. But if you try:

https://groups.community.sap.com/t5/sap-btp-learning-q-a/re-link-sap-btp-process-automation-to-launc...

you will see that again only the post is shown. I hope that this is not an issue with the Groups platform itself but with the configuration that is currently applied.

Best Regards
Gregor

Accepted Solutions (0)

Answers (4)

Answers (4)

caroleighdeneen
Community Administrator
Community Administrator

Thank you gregor.wolf for the additional detail. I will look at the configuration and see if it makes sense to unhide comments by default, to avoid the confusing experience. It may also be a user-specific preference you can override, I will check and let you know.

gregorw
Active Contributor

Already here in the Q&A hiding comments was always and still is a bad idea. What should be achieved by hiding the comment? Save bandwith?

caroleighdeneen
Community Administrator
Community Administrator
0 Kudos

Hi gregorwolf , Our Khoros support team cannot replicate this, nor can I on Chrome and Edge on Windows.

Can you try this link, also a book mark link from the same post I generated. Let me know if you land where expected. It dropped me to the comment as expected.

https://groups.community.sap.com/t5/sap-btp-learning-q-a/re-link-sap-btp-process-automation-to-launc...

gregorw
Active Contributor
0 Kudos

Dear Caroleigh,

I think I've tracked down the issue further. I've now created bookmarks from the second message:

https://groups.community.sap.com/t5/sap-btp-learning-q-a/re-link-sap-btp-process-automation-to-launc...

and from the comments:

https://groups.community.sap.com/t5/sap-btp-learning-q-a/re-link-sap-btp-process-automation-to-launc...
https://groups.community.sap.com/t5/sap-btp-learning-q-a/re-link-sap-btp-process-automation-to-launc...

The link to the message works and also opens the comments. The Links to the comments do only open the message and keep the comments closed.

Best Regards
Gregor

caroleighdeneen
Community Administrator
Community Administrator
0 Kudos

You covered everything but my setup:) On Windows Chrome, when I bookmarked the comment, it worked as expected. I'll check Edge tomorrow and open a ticket with the OS / browser details. Thank you.

caroleighdeneen
Community Administrator
Community Administrator
0 Kudos

Hi Gregor, thanks for bringing this to our attention. I will open a ticket to have it investigated. Since the comment ID is in the URL, I have the same expectation that it should go directly to the comment.

caroleighdeneen
Community Administrator
Community Administrator
0 Kudos

gregorwolf what browser / OS are you using? Thank you.

gregorw
Active Contributor
0 Kudos

I've tested on Mac OS with Chrome, Safari and Firefox. On Windows 10 with Edge. All show the same behaviour.