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[BUG] Endless loop "Failed to load inbox unseen count"?

BaerbelWinkler
Active Contributor

When I'm trying to open my inbox this morning (current Firefox version) the page goes into an "endless loop" while displaying this message/screen:

A comparable error shows up for the profile page:

It's happening both on my own laptop and at work.

Anybody else having this issue?

FredericGirod
Active Contributor
0 Kudos

Hi Bärbel,

not in Google Chrome

did you try CTRL + F5 ?

BaerbelWinkler
Active Contributor
0 Kudos

Update:

A couple of hours later, there's still an issue with trying to open https://activities.sap.com/ just showing the "working" indicator in the tab but not loading the page:

At the bottom, different message versions in relation to consent.trustarc.com are displayed:

BaerbelWinkler
Active Contributor

Another update:

When I try to refresh this question, it gets displayed but also apparently never finishes completely loading everything. The below message keeps showing up at the bottom for quite a long time followed by "Übertragen der Daten von answers.sap.com..."

Accepted Solutions (1)

Accepted Solutions (1)

carpe_diem
Community Manager
Community Manager

Thanks 8b889d0e8e6f4ed39f6c58e35664518f for the provided information.
We were able to reproduce the issue. While we are working on identifying the root cause and have it fixed we've identified a workaround which works with all the Community systems that we've tested (Blogs,Answers,Activity Stream). So until the issue is fixed please follow these steps to ensure that you don't get this loop:
1. If you currently have a loop - close your browser completely. You should close Community tabs before quitting the browser application.

2. Open a new browser session.

3. Go to people.sap.com and log in there first.
4. Then via the flyout menu on the top-right go to any desired Community system (Blogs/Answers/ActivityStream).
5. If you want to go to any of the profile pages (e.g. Inbox) you can now safely use the flyout menu on the Community sites and click on Inbox / Account Settings / My Profile => there will be no loop this way.

Merry X-mas and a Happy New Year!

Answers (4)

Answers (4)

tamira
Advisor
Advisor

Happy New Year!
The fix for the infinite loop has been deployed today.
Best,
Gabi

BaerbelWinkler
Active Contributor
0 Kudos

Happy New Year & Thanks a lot, Gabi!

VeselinaPeykova
Active Contributor

I had this problem yesterday (Firefox 71.0 64-bit).

After clearing my cookies and cache the endless refresh was gone.

maheshpalavalli
Active Contributor
0 Kudos

I saw this frequently from almost 6 months .. especially in the mobile.. I usually logout and login to solve this..

BaerbelWinkler
Active Contributor
0 Kudos

Thanks for your feedback Fred, Veselina & Mahesh!

I cleared the cache and logged out on Firefox but now have trouble logging back in. The looping also happens on my iPad via Safari but eventually stops and displays the new notifications.

When trying to login I see the message „waiting for consent.trustarc.com“ for quite a while and then „loading data from avatars.services.sap.com“ so something or other seems to be causing issues on the backend.

FredericGirod
Active Contributor
0 Kudos

Could be a DNS issue

did you try to ping the hosts you have listed ?

BaerbelWinkler
Active Contributor
0 Kudos

frdric.girod

The website trustarc.com is accessible.

The inbox now loads again via Firefox but trying to get to https://activities.sap.com/ also shows the „waiting for consent.trustarc.com“ message and completely fails to load at the moment.

VeselinaPeykova
Active Contributor

8b889d0e8e6f4ed39f6c58e35664518f the refresh problem just reappeared for me and it would not go away after closing the browser and opening it again (I clear cache and cookies on exit).

For some reason enabling/disabling uBlock and playing with the settings for the enhanced tracking protection seems to fix the problem of pages not loading as expected (for now), but to me it seems that the team are doing some "direct testing in production".

DellSC
Active Contributor

I just saw the issue in Chrome when I tried to go to any of the pages in my profile, inbox, etc. Closing the browser and going directly to people.sap.com as suggested did work, but that's not the workflow I usually use to get to my inbox.

-Dell

carpe_diem
Community Manager
Community Manager

Hi, 8b889d0e8e6f4ed39f6c58e35664518f ,
I'll need a bit more information on how the issue first occurred this morning. For that I'll send you a DM.
Additionally I'd like to add some clarity to the cases that have been mentioned here:

1. Issues regarding https://activities.sap.com/ , consent.trustarc.com and

answers.sap.com not finishing to load have nothing to do with the issue described in the question.

2. The issue on Profile (people.sap.com) with the Inbox (1st screenshot as well as the Dashboard (2nd screenshot) are probably related to an expired session in that browser. The session should have been refreshed triggering a page reload and an authentication message. It seems that this hasn't happened and instead this loop appeared. This is what we are investigating right now, and I'll contact you via DM to try and get enough background data to try and reproduce it.

BaerbelWinkler
Active Contributor
0 Kudos

Thanks Vladimir!

It's difficult to tell from the symptoms what might be related and what not ...

I'm trying to get into messages via Firefox but it's not working right now, so I used Safari in my iPad (where messages are working but the inbox and profile pages go into a "loop").