[BUG] Email Notifications Not Working

[DellSC]

For the last several days I have not received email notifications of new questions in the tags I follow or comments to questions I'm answering. I know there have been new questions because I can see them in the feed on my dashboard. However, I rely on having the emails let me know that there's something new to answer and I don't like having to go to the dashboard for this.

-Dell

[carpe_diem]

Hi, Dell,
We have received this complaint from you via the same rules (followed tag) as you use. So the system does work.

We've also checked our systems and we see that just today you were supposed to receive 9 email notifications from various Community rules - followed tags 6 emails, and 3 for comments and etc. Have you received them? We see all of them with status sent, and none bounced.

Can you check your Spam folder / rules, or perhaps check your email provider to see that didn't block any emails from sap.com domain or from notification@sap.com specifically? Perhaps it has something to do with your company's email client (or server) and some special quarantine rules.

Did you receive any other emails from notification@sap.com in the last few days?

What is the date of your last received email in your inbox which is associated with your user?
And what's the date of your last received email from notification@sap.com?

You can also DM me if you need to share any specific information for us to check.

Kind Regards,
Vladimir

[DellSC]

I have not received any of them. The last email I received from notification@sap.com was on 7/26. None of them are ending up in my Spam folder. I'm going to check to see whether the rule I've set up to sent them to a specific folder isn't working correctly.

Thanks for checking!

-Dell

[carpe_diem]

Hi, Dell,

Please let us know if you found anything, and if you keep getting email notifications or if there's still an issue we can help with.

KR,

Vladimir

[DellSC]

Thanks Vladimir! The issue was with the filtering rules I have set up in Outlook. I have it working correctly now and emails are once again appearing.

-Dell