Bug: Bad UX: Write a Comment, click on blue "Comment"-button -> your comment is gone! :-(

[joachimrees1]

I think the picture allready explains it well:

Creating a Comment in Coffee Corner, but I think it applies to questions as well

There are 2 blue buttons you can presss, but only one of them doese safe your comment. The other one discards it without warning, with now way of getting it back.

best

Joachim

[joachimrees1]

Fell into this trapp again, this time with an embedded picture:

Also, I noticed the down vote: Great if you don't have the problem! I still think it's beneficial that I share my experience here.

Would be nice if we could get some metrics/statistics on "Comment button pressed out of the 'Create Comment' Editor".

[joachimrees1]

Blogs.sap.com has this problem as well:

The "Add Comment" button does NOT add my comment, but discards it! 😞

[mynynachau]

Hi Joachim,

thanks for your question. We are currently working with high priority on this bug and it should be fixed soon. I will get back to you for updates.

Regards,

Mynyna

[joachimrees1]

Hi Mynyna,

any news on this one? I just checked, it still behaves like that, giving me a bad UX. 😞

best

Joachim

[mynynachau]

Hi Joachim,

since all the recent changes in Q&A, I didn't check back if the buttons are still confusing in Coffee Corner to be honest with you (although I wrote comments in CC as well, and never realized these confusing buttons myself). I should have come back to you with an update, I apologize. 😞

But I will raise it with IT/UX and see what can be done for this confusion. Thanks for reminding me. 🙂

Regards, Mynyna

[mjk300]

To fix the issue of comments being discarded:
- Clearly label buttons as "Save Comment" and "Cancel".
- Add a confirmation dialog for the discard action.
- Monitor user interactions to gauge effectiveness.

[Sandra_Rossi]

You'd better post a new question + answer because this question, description and screenshots were about the old Web site.