Are chats with inactive members automatically deleted?

[VolkerBarth]

Last week I had a direct messaging chat with a person who afterwards set his profile to inactive (or is was set so by the company as part of the departure). Now that chat is not shown in the direct messaging pane, whereas older chats still are shown.

Is that deletion of chats with inactive members by design?

[claudiapacheco · Accepted solution]

Dear Volker,

This issue is now fixed.

The deletion of chats with inactive members was not the behaviour by design, but it was occurring (as you pointed it out).

Thanks for bringing this to our attention,

Claudia

[claudiapacheco]

Dear Volker,

This is related to the "right to erasure" or "right to be forgotten" that grants members the possibility to have their personal data deleted. If users request to delete their account, their messages are also deleted by design.

Best regards,

[VolkerBarth]

Well, I do understand that behaviour for deleted accounts. However, as stated, I'm relating to an inactive account (*) here, whose details are not hidden at all. But of course if the user has opted to delete messages, then I'll certainly accept that.

From your description, I conclude the question whether messages are deleted by default for inactive accounts seems to be "No, they have to actively choose to do so." – right?

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(*) See revisions for details...I guess moderator superpowers should allow that:)

[claudiapacheco]

It all depends on what you call "inactive" accounts:

• When users set their profile to private, messages are not deleted.
• When users delete their account, messages are deleted
• When users haven't logged in in the community for 5+ years, we will send communications to invite members back to the community, but after several attempts, if they don't log back in, it will trigger a deletion of their account, in which case the messages will be deleted.

hope this clarifies your question

[VolkerBarth]

Hm, I was not trying to define "inactive" myself but relating to an account with the according "INACTIVE" logo (i.e. that one ), so I'm sure this is a system-wide account attribute and not my own definition. And the account in question is still visible, so it certainly has not been deleted.

What I do not know is how to set one's own account to that "inactive" attribute. (Not that I would plan to do so...:))

[tamira]

volkerbarth you are correct, it is a system wide attribute (so even wider than Community) and is usually one of the following:

- a SAP employee who left the company

- a customer who left the company and the company administrator deactivated the account

- a self registered P user who asked support to deactivate the account because they don't need it anymore, but did not ask for an actual deletion

[VolkerBarth]

tamira: Given you do know the insights, could you please answer my real question, as this is still left open in my understanding:

> Is that deletion of chats with inactive members by design?

In other words, say, an SAP employee left the company, and his/her account will be marked as "inactive", will the according chats be automatically deleted?

[claudiapacheco]

I connected with the corresponding IT team. We are investigating this issue and we'll get back to you as soon as possible.