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Advance customer payment issue

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Hello,

We have a advance customer whose balance left is refunded after booking, but in target value and zconin report the balance is shown as much the same amount which was given as refund. Now we want to add another amount to the customers account. So how to make the previous balance zero in sap.

lenastodal
Product and Topic Expert
Product and Topic Expert
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Hi and welcome to the SAP Community!

Thank you for visiting SAP Community to get answers to your questions. Since you're asking a question here for the first time, I recommend that you familiarize yourself with https://community.sap.com/resources/questions-and-answers (if you haven't already), as it provides tips for preparing questions that draw responses from our members. For example, you can outline what steps you took to find answers (and why they weren't helpful) and share screenshots of what you've seen/done. The more details you provide, the more likely it is that members will be able to assist you.
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Best,
Lena
SAP Community Moderator

ErvinSzolke
Product and Topic Expert
Product and Topic Expert
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Hi roshanp_9 ,

in order to increase the chance that someone can provide an answer, that the proper subject matter experts can see your question, it would be important to tag this question with the proper product specific tags. Here you can find all https://answers.sap.com/tags.html. Please edit this thread and add additional tags that are related to your question.

I hope this helps.

Ervin (moderator)

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