xMII 11.5 SR02 b63 Logic Editor won't run

[Former Member]

One of our QA members is having problems running the Business Logic Editor in xMII. He and another QA person have the same setup:

• xMII 11.5 SR02 b63

• JDK/JRE 1.4.2_07 and 1.3.something

• same IIS

The second QA person has no problem running the BLE, but the first one describes this behavior:

1. Open XMii and log in.

2. Click Business Logic Services > Logic Editor. A Java Web Start

1.4.2_07 window opens that indicates XMII SAP is Downloading Java

libraries descriptor (0 remaining) with a flashing status bar. It

stays here for 20 to 30 minutes before the application actually can be

started up. At that point as long as I don/t close XMII then I can use

the Logic Editor with no problem. If I close it down (i.e. close the

browser) then the same problem occurs the next time I try to start the

Logic Editor.

Where could I begin looking to debug this?

-tim

[Former Member]

Take a look at the IE security settings (in detail) and see if they are different.

Also, investigate to see if DNS configuration(s) or proxy configurations are different on the two machines.

Lastly, double check the names configured for the various security server(s) - does one have a domain suffix and the other does not?

[Former Member]

The two machines are setup identically. Quick recap: mine and several others run fine, but one QA machine has the slow BLE startup problem. I just found out another developers box at a remote location is also having this problem, but since it's in another domain I'm not going to debug it right now.

For xMII Security Servers, both systems use http ://<hostname_only>/LHSecurity - no domainname suffix is used. Both are on the same DNS and have the same network setup verified by running "ipconfig /all" on both machines - same DNS suffix, DNS servers, subnet mask, gateway, etc.

I've played with the web start proxy setting on both machines ("none" and "use browser") with no affect - mine works with either setting and the QA machine fails regardless of the setting. We don't run a proxy server here...

-tim

[Former Member]

The web start proxy setting had no effect, but I do have some more test data - when browsing to http ://<hostname>/Lighthammer the problem occurs (BLE takes 20-30 minutes to display), but when browsing to http ://localhost/Lighthammer the problem does not occur. This sounds like a DNS issue and that was one of the first things I checked. His hostname and IP are correctly setup in DNS and his local hosts file only has localhost/127.0.0.1 in it.

We have a work around, but I'd like to solve this in case anyone else encounters this problem. Any other ideas?

[Former Member]

Sorry, I don't have an answer for you, but you aren't the only one experiencing this.

I've seen it at several customer sites as well. Even while working ON the xMII server, http://<servername>/Lighthammer does not work, while http://localhost/Lighthammer does.

I'll be happy to find out what the deal is.

[Former Member]

Tim,

Even we had encountered the same problem and it worked fine after clearing the Java Cache. While you may try clearing the cache by following the steps mentioned below, probably it should work.

1. Start->All Programs->Java Web Start -> Java Web Start

2. Click File -> Preferences

3. Select Advanced tab

4. Click Clear Folder (Under Application Folder Options)

Close all the IE browsers and now login to xMII and run Logic Editor.

Regards,

[Former Member]

Deepak, yes we cleared the cache. Since our software also has a web start component, we're used to clearing the cache as a first step when debugging web start issues.

-tim

[sufw]

Hi Tim,

try to open the Java Web Start program (should be in C:\Program Files\Java\j2re1.4.2_07\javaws\javaws.exe), go to File > Preferences and under the 'Proxies' section in the 'General' tab, select 'None'.

Then close all open browser windows and try again...

Note that disabling proxy servers in the Java Web Start tool will not affect normal Java Applets, which are handled by the Java browser plugin which comes with its own proxy configuration screen. If you company uses a proxy between its LAN and the net, the above setting will stop your uses from running any Java Web Start applications, such as BLE, but not very many people use these anyways, so the impact should be minimal.

Good luck,

Sascha

P.S. If your users also have the JDK, then the javaws.exe binary is also found in C:\j2sdk1.4.2_07\jre\javaws.

Message was edited by:

Sascha Wenninger

[Former Member]

Maybe try updating the JRE to the latest 1.4.2_XX version and see if it was a Sun JRE issue?

[Former Member]

The QA folks want to test using our certified versions. Since a link to JDK 1.4.2_07 is present in the xMII Installation Guide, he's using that. Additionally, the other QA member is using JDK 1.4.2_07 with no problem.