WWI report Symbols

[Former Member]

Hi Gurus

I am in the process of creating new template for Incident Management. In incident management we have Root Cause hierarchy. In our system we dont have standard symbols for root cause hierarchy. Any idea what are the symbols we need to use for popuating the RC hierarchy values in the report?

Standard table for RC hierarchy is CCIHT_RC.

TIA

Regards

Murali

[Former Member]

Hello Murali,

Root cause heirarchy in IHS doesn't come from symbols. It comes from customization at the following path

EHS>IHS>Incident/Accident mgmt.-->Build cause heirarchy.

Here you specify the node types, heirarchy nodes, and cause heirarchy for RCA.

Please refer to the relevant spro documentation. It's self-explanatory.

Regards,

Pavan

[Former Member]

Hi Pavan

Thanks for your reply. I am aware of the customization. But how do we get the selected values in WWi report?

Thanks and Regards

Murali

[Former Member]

Hello Murali,

As far as my knowledge goes, there is no standard SAP way to include cause heirarchy nodes as symbols in the report template.

My suggestion here would be to write the summary of the root cause analysis in "Investigation result". This field you can very well capture in the template with symbol "EAI_IVRSLT INVRESULT".

Regards,

Pavan

Edited by: PAVAN TRIPATHI on Feb 22, 2010 2:51 PM