Work Item not appearing in Work Overview Tab in Incident Manager Role

[Former Member]

Hello Experts,

I have a question related to appearance of Workitem in Work Overview tab of Incident Manager ID.

Earlier I had issue of Work flow not triggering because of not maintianing the "Maintain Prefix Number" in SWU3 transaction. Once adding the Prefix, Work flow got triggered when Incident Reporter sends the report. I can see this in SWEL.

I can see the workflow got processed forward as per the work item details info got from SWEL. Still I cannot see the work item appearing in Work Overview Tab.  The following Roles are provided to Incident Manager ID.

SAP_EHSM_HSS_BW_ANALYTICS

SAP_EHSM_HSS_INCIDENT_ADMIN

SAP_EHSM_HSS_INCIDENT_APPROVER

SAP_EHSM_HSS_INCIDENT_BI_EXTR

SAP_EHSM_HSS_INCIDENT_ESH_EXTR

SAP_EHSM_HSS_INCIDENT_MANAGER

SAP_EHSM_HSS_INCIDENT_NOTIFIED

SAP_EHSM_HSS_INCIDENT_REPORTER

SAP_EHSM_HSS_INCIDENT_WF_DELTA

SAP_EHS_IHS_INCIDENTLOG

ZSAP_EHSM_ADDITIONAL_AUTH

ZSAP_EHSM_HSS_EML_REC

ZSAP_EHSM_HSS_INCIDENT_MANAGER

ZSAP_EHSM_MASTER

Z_SAP_ALL_WITHOUT_BASIS

Kindly let me know if I have missed out on any Roles because of which am not seeing the work item in work overview tab.

Or any other configurations which I might have missed out, kindly let me know.

Thanks,

SM

[Former Member]

Sudarsan

I Guess, Some authorization object is missing which you have copied in standard role like ZSAP_EHSM_HSS_INCIDENT_MANAGER

You need to assign some basic object for EHFND_WFT ((Workflow Tools) and EHFND_WFF (Workflow and Processes).

Ensure in your roles have the  S_USER_AGR (Activity 22 and role name ZSAP_EHSM_HSS_INCIDENT_MANAGER) to perform this task.

More information have a look in EHSM_3_Security_Guide and EHSM_4_Security_Guide page # 24

Edward

Check  and update please .

[Former Member]

Hello Stephen & Balaji,

Appriciate your quick responses.

@Balaji : SAP_EHSM_HSS_INCIDENT_MANAGER  is already assigned to the user. So the issue is not to do with role mentioned.

@Edward : I have checked the configurations which you have mentioned. Since these are standard roles, Authorisation Objects were present.

The issue was acutaly related with Missing ADS settings which basis resource set later and also missing Agent in the workflow. I belive the workflow triggering from Incident Reporter should identify the role SAP_EHSM_HSS_INCIDENT_MANAGER and all the users who were assigned to this role should be considered in agents. This was not working as per my workflow consultant and he manually assigned this role as agents after which the workitem started appearing in Work overview.

Request to help me understand what might have gone wrong in the workflow.The skystem is now working properly.

Thanks,

SM

[Former Member]

Dear Sudarsan

Can you share the screen shot of Log of work item  by expanding them T.Code Swi1.

Balajee

[Former Member]

Hi Sudarsan

SAP_EHSM_HSS_INCIDENT_MANAGER roles Is enough to get the Work item Notifications to his in box

Check below setting for getting work item in to manager inbox

1) Expand the Show Qucik Criteria Maintenance  and in the “Show” field select New and Inprogress or new and click on apply button .

Balajee