what is the best way to represent equipment that is at client plant ?

[Hichem_Rahmani]

Hello,

i have a business requirement, my client sells machines and does their maintenance at client plant, he wants to know each equipement to whom it was sold and where is it placed at client level, i will share with what i proposed as a first draft and please give me your opinion about it or tell me if there is already an existing function for this in SAP PM.

i thought maybe he could represent each client as a functional location, each equipment need to be serialized cause sometimes they sell the same machine to different clients so it does have the same technical informations.

when they do maintenance on any machine, they make a service order with the operations they are doing at client level and if they bring the machine for in-house repaire they transfer it to the internal functional location and does normal maintenance order to it.

is this process okay ?

[Oscar_DC]

Technically you could do it that way ... on the PM side it will work - but I'm not sure of the impact that this would have in SD. Are you using Sales & Distribution at all?

Other couple of things to consider - Do you really need to uninstall/reinstall the equipment when you move it from the customer's side to your maintenance shop? You can if you want too - but you could control that with a user status as well.

You might need a class and characteristics on the equipments to record additional data.

How will the equipment be created though?

[RAHEEL_BABAR]

Hi,

Your proposal sounds like a good solution to the business requirement. Here are some additional thoughts:

It is important to ensure that the functional location for each client is unique. This can be done by using a combination of the client's name and address.

The serial number of each equipment should be tracked in the SAP system. This will help to ensure that the correct maintenance information is available for each machine.

The service order should include the following information:

The equipment's serial number

The maintenance tasks that need to be performed

The date and time of the maintenance

The technician who performed the maintenance

If the machine needs to be repaired in-house, it should be transferred to the internal functional location. The normal maintenance order process can then be used to track the repair.

I hope this helps!

Regards

[jigsaw]

The equipment can have partner functions like sold-to, Ship-to etc. This can clearly indicate where the equipment is located and owned. Adding a functional location is a additional burden that has to be carried if that part of the technical object structuring is used.