SAP Support Portal - How to add my SAP xMII license in this enviromment?

[Former Member]

Hi All,

The correct way to get support from SAP is in the SAP Support Portal (http://service.sap.com/support). I can serch SAP Notes, tutorials, help guides, and a lot of things with my SAP Personal ID.

To leave Messanges (SAP Support Portal->Problem Solving->Customer Messanges), I need a System in my profile, but when I try to put him, there are no options, only for "tradicionals" SAP Systems.

I call the Suppor Call Center in Brazil, but none know how to help me.

What I have to do? What is the correct way to leave messages about our problems and problems from our customers?

Thanks for any help...

Vinicius

Konitech/Neoris - Brasil

[Former Member · Accepted solution]

Hi Vinicius,

I received notification this morning that you should now be able to enter messages via the SAP Support Portal. Let me know if you experience any further difficulty.

Kind Regards,

Diana Hoppe

[Former Member · Accepted solution]

Dianna,

Thanks, I saw the license added in my profile.

Best Regards,

Vinicius

Konitech/Neoris

[Former Member]

Hello Vinicius,

You need to get the guys in Exton to help you with this. We developed a workaround for the Support System - since you don't actually register an xMII license it works a little differently. Give the guys in Exton a call and they should be able to help.

Thanks,

Joe Montagna

[Former Member]

Hello Joe,

Thanks for your help again, I will try this.

Vinicius Martins

[Former Member]

Hi Vinicius,

I found more information on the workaround that Joe Montagna spoke of, and I have initiated the process to remedy your situation - I will keep you posted.

Regards,

Diana Hoppe