SAP support for MII - Expected response time

[Former Member]

Hi all,

My Basis guy put in a "message" on Jan 22. He hasn't gotten an answer yet.

What is the expected turnaround on non-critical "messages"?

Thanks,

--Amy Smith

--Haworth

P.S. Message 61905 / 2010

created 22.01.2010 - 17:10:35 CET

[jcgood25 · Accepted solution]

Your ticket was logged componentless, which led to some of the processing delays, but there have been 2 replies so far.

Perhaps by 'no answer' he meant 'not resolved' - and of course the timing of this will vary based upon the nature of the issue(s) at hand.

[Former Member · Accepted solution]

Thanks guys, I will get with the Basis guy. Maybe open 2 new tickets... Seems to be a learning curve. Thanks for your help.

--Amy Smith

--Haworth

[jcgood25 · Accepted solution]

Amy - I do see your name and S# listed in the Haworth contact list in the support system. Are you able to log into service marketplace and log tickets for yourself and cut out the middle man? If not you could contact one of your SAP super user account members and have them turn this capability on for you.

[Former Member · Accepted solution]

Thanks Jeremy,

I thought I had to go through our Basis guys, but they approved me to do my own tickets. Thanks for the suggestions. I will be redoing the OSS Notes after I get privledges.

Thanks again,

--Amy Smith

--Haworth

[salvatore_castro]

Depends on the support component he put the message under, if it was an MII or UDS/PCo component then he should get a reploy in about a day or two so you may want to follow-up where it's assigned.

The MII components are:

MFG-MII-CORE-RTE

MFG-MII-CORE-DTE

The PCo component is:

MFG-MII-SFC-PCO

The UDS component is:

MFG-MII-SFC-UDS

Regards,

Sam