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SAP ME - Workinstruction - Videoformats possible?

reini
Explorer

Hello,

we are using SAP ME 15.4 and are displaying Work Instructions - is it possible to display Videos as WorkInstructions?

right now we only get it to work with pictures (JPG,JPEG,PNG,PDF,VDS,VDSL,GIF)

With videos we are getting the error (unsupported formats), tested with .mov and .avi

Thanks

Reinhard

Accepted Solutions (1)

Accepted Solutions (1)

sergiy_katerinich
Active Contributor
0 Kudos

OK, got some update. It worked in earlier releases which used ActiveX. When it got discontinued by browsers and SAP ME switched to HTML5, the viewer has not been extended to cover video files. So, this feature is not available at the moment.

reini
Explorer
0 Kudos

Hello Sergiy,

thank you for your answer! SAP is refering to SAP Note 11 regarding Enhancement Requests, but you can't make any Requests at Customer Influence for SAP ME. so that's bad

sergiy_katerinich
Active Contributor
0 Kudos

Actually it depends, meaning it is negotiable. If it is critical for you, then you should get in touch with SAP ME Mgmt team, directly or via SAP ME Consultants. If you appear to be persuasive enough, it might happen 😉

Answers (2)

Answers (2)

reini
Explorer
0 Kudos

Hello Sergiy,

thanks for your answer - i've tested it with quicktime (.mov) but get back an error with "unsupported file"

Do you have any idea or should i open an official ticket at sap?

BG

Reinhard

kumar_semmalai
Contributor
0 Kudos

Yes. You're right. System is trying to expect only specified formats : JPG,JPEG,PNG,PDF,VDS,VDSL .

I tried with Quicktime movie (.MOV) format, i'm also getting same error.

so, its better to open a SAP ticket on this case and also please update the resolution once you received a feedback from SAP!

sergiy_katerinich
Active Contributor
0 Kudos

Hi!

Here it mentions as example that QuickTime movies can be displayed:

https://help.sap.com/viewer/e1adc70af32241619335c8768a892edb/15.4/en-US/612620f5127d42268b6776839ba8...

Regards,

Sergiy