SAP Management Console File Monitor System cannot Reach the Folder to Monitor

[aelmaser]

Hello everyone,

We currently using SAP Plant Connectivity Version 15.1.6.3337.

We added a File Monitor Source System and called it MOONEY, then we gave an address to a folder which will be monitored. (\\MOONEY2016\output\) and added Destination Folder too.

Then, we created agent with these options you can see below ;

When we try to start the agent, we're seeing this error log ;

23.05.2023 14:24:09 740	Error	M093	8	31480	MOONEY_AGENT	ServiceFaultManager	1910	Manufacturing Fault: REASON = ManufacturingException
 [severity = Fatal] Monitor folder '\\Mooney2016\output\' is not accessible. Check if the folder exists. Also check the user credentials in the source system and agent host settings.; SEVERITY = Fatal
   konum: SAP.Manufacturing.Connectivity.ME.FileMonitorAgent.StartInstance(Cache cache)
   konum: SAP.Manufacturing.Connectivity.AgentBase.Start()	ManufacturingException: [severity = Fatal] Monitor folder '\\Mooney2016\output\' is not accessible. Check if the folder exists. Also check the user credentials in the source system and agent host settings.
   konum: SAP.Manufacturing.Connectivity.ME.FileMonitorAgent.StartInstance(Cache cache)
   konum: SAP.Manufacturing.Connectivity.AgentBase.Start()

But we can reach this folder on File Explorer ;

Can anyone help us about this situation ?

Thanks,

Alper

[steve_stubbs · Accepted solution]

Hi Alper,

PCo Agent Instances run under the localsystem user account; this account does not have network access for file systems

You need to do two things in this case:

1. Set up Folder Sharing for the \\Mooney2016\output folder and assign a User to access the share. Recommend that this user be a Domain user account if possible. Assign share permissions as required for the folder as well.
2. On the Authentication tab of the MOONEY Source Agent, do the following:

• Check the Authentication required check box
• Enter the user name and and password that was used for the share in 1. above
• Click the test button to check the configuration. This will check that the defined user name can access the folder share.

Regards, Steve

[aelmaser · Accepted solution]

Thank you Steve,

We did what you wrote and IT department did one more adjustment too.

on network and sharing center, advanced settings we disabled password protected sharing.

Now the agent is working,

Thanks a lot Steve,

Alper