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Rule processor error: Error in rule :"CREATE_NEW_ENTRY (THEN)

tam123
Participant
0 Kudos

Hello Experts,

Greetings of the day...

When running the expert rule ZEXP_CLNOT we are encountering this error as attached below.

1.Cross verified the Manage user exits level and CGSADM of this particular rule set of .ruc & .mdb file which is available in EHS Expert server.

2. Also, we checked Manage user exit level & Specify Data origin in SPRO (IMG)

Kindly Require your valuable suggestions!

Thanks & Regards

Tam

Accepted Solutions (1)

Accepted Solutions (1)

satya11719
Active Contributor
0 Kudos

Hello Tam Tam,

It's tough to suggest without looking into your entire set up of Expert and CGSADM. It's not straight forward thought need to troubleshoot one after another. DM plz.

Best

Satya

Answers (5)

Answers (5)

satya11719
Active Contributor

Hello Tam Tam,

This is the main rule mdb and ruc files, you have sub rules delivered by 3E under folder

04-ExpertRules - 99_general_sub_rules.

Make sure that you will place these rules in Expert server and mapped. You need M Factor to run the CLNOT, it's not mandatory but it's required for better classification.

Best

Satya

tam123
Participant
0 Kudos

Hi Satya Garu,

We took a look at what you said. Everything looks good. But still error is populating? Is there anything else you want me to check?

Thanks

Tam

tam123
Participant
0 Kudos

Hi Satya & Ralph,

Thank for your reply.

Regards

Tam

Ralph_P
Advisor
Advisor
0 Kudos

Hello Tam,

I guess you will have to create a log of the rule set, log level 5, and check in there where and when the error happens.

Best regards,

Ralph

tam123
Participant
0 Kudos

Hello Ralph,

We have uploaded all rule set files with help of Wizard application. How can I check all the sub rule in expert server? Any additional suggestion?

Thanks & Regards

Tam

Ralph_P
Advisor
Advisor
0 Kudos

Hello Tam,

please check whether all sub rules are installed on the expert server.

Best regards,

Ralph