restore oaor document template

[kjyothiraditya]

Hi experts,

as per note 2787506, we tried to upload new templates to avoid dump in smartforms.. However it didn't solve issue. so we deleted and tried running the report mentioned in note. We now are getting error bcos the object guid is lost. Is there any way we can fix/recover this ? Please suggest. Doesnt this have any impact ?

Can we upload the template with different guid ?

Regards

Aditya

[Sandra_Rossi]

2787506 - dump CONVT_NO_NUMBER occurs when editing smartforms concerns a problem which happens while maintaining a Smart Form, due to an invalid MS Word template, which is to be loaded from note 1091389 - MS Word in SAPscript: Installing new WordTemplate.dot

If you have a short dump when running the program Z_SCR_WORD_UPLOAD provided in the note 1091389, you should contact SAP support.

[kjyothiraditya]

Hi Sandra,

Yes we are uploading template as per note 1091389. But the thing even after uploading, we are still getting the error. So tried to delete the existing template in OAOR and uplaod it So object guid is lost.

But this note program only updates and doesnt insert/update. We are not getting dump when we run this program but error as it tries to find doc using guid.

Could this error be due to latest version of office as our desktop version of office is Office 365 and these are very old templates ? The smartforms change work fine in other systems though.

Regards,

Aditya