Record updated by another user (Message 10006) - CreateServiceOrder SAPME 15.5

[yurika_seko]

We are upgrading to SAP ME 15.5 from 15.1. CreateServiceOrder throws out Record updated by another user (Message 10006) error. I have checked on the ME side to make sure RMA number does not already exist, played around with the PlannedStartDate and PlannedCompleteDate to see if they were causing some issues ( they are optional fields and I have tried with, without ) etc. I am not sure what else I should be checking. I would appreciate any advice. thank you, Yurika

[sergiy_katerinich]

Hi!

If you are creating a brand-new order but not updating an existing one, then it could be a bug similar to Note 2697984. Then you should submit a support ticket.

Regards,

Sergiy

[yurika_seko]

Thank you for your reply. This is an RMA, so it is on an existing instrument, but it is a new order. when you say brand-new order, does that count? I did check the erpFieldMaintenance and we have the 'description' set to 'update'.

[sergiy_katerinich]

If the order ID is new, then the system should create new records but some other objects like operations might be re-used. If the system does not pass a correct Modified date-time into such updates, the error will fire.

But if you update some existing records, then you should read Modified date-time from those records first and then include it into the update requests. Otherwise the same error occurs.

[yurika_seko]

Okay - thank you, I will take a look around. I am currently not passing in any modified date/time. I know there are some optional fields. I will see if any of them can be passed. I appreiciate your help!

Yurika