"Initial Report is not generated" Error in Incident Mgr role

[Former Member]

Hello Friends,

I have a issue while opening a work item for execution from Incident Manager's Work Overview tab. I was not able to edit anything and in the top left corner I can see the following Error and warning messages. Can you help me understand what might have gone wrong ?

Error : User cannot be assigned as Investigation Lead, select an authorized user

Error : Data cannot be changed since data is read only

Warning Initial Report is not generated

Warning :Data of unknown person is preliminary

Thanks,

SM

[Former Member]

Hi Sudharshan,

There is two option available here

1) System take a current incident manager as the investigation lead.

2) You can change the investigation lead manually. The investigator must be a user
who has access to the system.

Basically, SAP EHSM functional module  EHFND_PARTY_PROXY_APPL_0105  that handles the required information on the remote HR system and that enables you to access that information over an RFC destination.

Check the function model is enabled or not. Click here for more information how to  activate the function 1857534  Else inform you basic team to installed this note.

For more information, possible share your screen shot if is not working.

Edward

[Former Member]

Hello Balaji, Dhinesh and Edward,

I appriciate your responses. All the settings mentioned by Dhinesh and Balaji are done prior to this error. I will have to check the solution mentioned by Edward.

Edward, I am attaching the screen shot for your referance. Please have a look and suggest. Meanwhile I will check with my technical team about the FM which you have suggested.

Thanks,

SM

[Former Member]

Hi Sudarsan

If Badi "EHHSS_INV_LEAD_DETERM_BADI of enhancement spot ES_EHHSS_INV_LEAD_DETERM" is determined you incident manager will automatically determined as investigation lead. check with technical team whether all methods in the Badi were implemented or not.

in your manual determine do you tried with by giving the data in the below fields and search again

First Name

Last Name

Company code

Balajee

[former_member196305]

Hi Sudharshan,

The Incident Manager is not assigned to the Investigation Lead workflow task "TS00500118", please add the user to that taks in the agent assignments or include the Incidnet Manager role to user id and the workflow.

Cheers

Sagar

[dhinsap]

Dear Sudharsan,

Please check if the automatic configuration is setup properly or if it has errors in SWU3.

Check if the HR integration is green in color. When u select an employee, check if the person is listed in the HR data of employees.Check the event linkages and check if the

Pl.Check all above should be configrured and othethan above , you should check below mentioned SPRO Configurations also should configure with out errors

1) Automatic Work Flow Customisation is active (All Green tick marks)

2) S_TABU_DIS

3)List configured process and the above objects are activated.

Regards

Dhinesh

[Former Member]

Hello Sudarsan

Check below points to rectify the warning messages.

Error : User cannot be assigned as Investigation Lead, select an authorized user.

Activate the below Badi in SPRO.... SAP EHS Management.>>>> Incident Management>>>> Business Add In>>>Business Add in for Investigation.(refer below screenshot)

Error : Data cannot be changed since data is read only :-  Check whether Adobe service is active or not

Warning Initial Report is not generated :- Check whether Adobe service is active or not

Warning :Data of unknown person is preliminary :- seems you entered person information manually .. so check the information will available in Employee  master data.. Check HR Integration for this.

and if Adobe service is working fine  check whether below Authorization Objects are activated or not

EHHSS_INC1 (Incident)

EHHSS_INC2 (Incident Report)

EHHSS_INC3 (Incident Group)

EHHSS_INC5 (Incident by Location)

EHHSS_CLR (Allowance to Change Limits for Analytic Reports)

S_TABU_DIS

S_PROGRAM

Balajee