Problem in Print PDF custom Action Block

[Former Member]

Hi All,

I have two server, one is test server and one is production server.

I am trying to print a PDF file through a transaction by using a Print PDF custom action block.

In both the server Acrobat Reader version is 6.0.

From test server i am able to print, but not from production server.

I have migrated Print PDF custom Action block from test server to Production server and re installed Acrobat Reader version 6.0 in Production server once again.

But still I am not able to print from Production server.

Any ideas?

Thanks & Regards,

Manisha

[Former Member]

Hi Manisha,

most of printing problems come from the Local System account and printer installation.

MII 11.5 normally runs under Local System account. If you install a printer driver locally then

printers can be seen from Local System account. Trying to use ANY imported network printer

will fail! Switch MII running under specific user or install a local printer driver.

Regards,

Matthias

[Former Member]

Hi, please check the iText Library in the production server.

Links:

http://help.sap.com/saphelp_xmii115/helpdata/en/index.htm

[Former Member]

Thanks Mauricio,can you please explain what i need to check in production server.

I did not undersatnd what is iText Library.

Regards,

manisha

[Former Member]

Hi Manisha....

iTEXT library is a third party library to process PDF actions in xMII .. for further reference n setting up the pdf action blocks in xMII go through this link

http://<xMIISERVERName>/LighthammerCMS/Help/Getting_Started/InstallationGuide.htm#Installing_the_iTe...

OR

on SDN SITE

http://help.sap.com/saphelp_xmii115/helpdata/en/Getting_Started/InstallationGuide.htm#Installing_the...

Regards,

Sreekanth Jaldi

[salvatore_castro]

Manisha,

The PDF Print action is a TCS developed custom action and has no reliance on the iText library but rather on the Adobe Acrobat installation. Be sure that the Windows SYSTEM user has permissions to access the library. Also check the logs and Windows Event Log for error messages.

Sam

[Former Member]

Sam,

After I executed my transaction,i checked the event Log.It is throwing an error message.

"An unhandled win32 exception occurred in AcroRd32.exe [10128]. Just-In-Time debugging this exception failed with the following error: Debugger could not be started because no user is logged on."

Please suggest me?

Thanks,

Manisha

[salvatore_castro]

Manisha,

Please describe your software scenario, OS, product versions (SAP & Adobe), etc...

Sam

[Former Member]

Thanks all.

We have repaired once again our Acrobat Reader version 6.0 in Production server.

Now we are able to print through production server.

Thanks,

Manisha