Priority can't be filled in workorder in Service & Asset manager

[pal_lips]

We try to create a workorder in Service & asset manager. We are able to select the priority. However as soon we select the order type the field priority is emptied and it can be selected. Priority is mandatory in de app and therefor we can't save the order. Priority is not mandatory in the customzing of the ordertype. What can I do about it

[Oscar_DC]

Does this work properly if you do it in SAP? Could it be that the priority which you selected initially Asset Manager is not part of the priority type list associated to the order type?

[stanislav_aleksandrov]

I had the same issue in new 2305 version.

After debugging with vs code I saw that queryoptions for priorities contain PM2 ordertype. As I have the PM01 workorder type and all settings in configpanel are made for PM01 in my demo that`s why I see empty priorities.

This value PM02 is taken from configpanel defined as constant.

I changed the value in parameters for the app in configpanel to PM01 and then priorities appeared.

WORKORDER OrderType PM01

For demo it is enough. But for production use when you can have several types of different workorders you need to do custom logic to take workorder type from screen chosen value or if you have only one set of priorities for all type of workorders just delete the workorder type from queryoptions.

BR

Stanislav

[pal_lips]

In SAP I can create a workorder. Priority is not mandatory in SAP. It doesn't matter if I choose prioritiy first and then the ordertype or select ordertype first. The priority field in Service & Asset manager is emptied and no priority can be selected.