No results found for Investigation Lead

[Former Member]

Hi Experts,

I am currently facing a problem while selecting Investigation lead in the investigation tab. I am not able to see any results for investigation lead. Can you please help me out in understanding where the data for investigation lead can be configured.

[Former Member]

Dear Ajay

Activate the below BAdi   for automatic determination of Incident Manager as Investigation lead. Refer below screen shot

If you want to assign the people as investigation lead check HR intergration with Incident management.

Balajee

[Former Member]

Dear Balajee,

Thanks for your input. The BAdI for Investigation Lead Determination has already been implemented. The HR integration with incident management has also been done and I am able to get HR data for other fields like Responsible, Implementer, Approver.

Also, as far as I understand the Incident Manager should be the default Investigation Lead which is not happening in my case.

[Former Member]

Dear Ajay

If Incident manager is not determining automatically as Investigation Lead ,  issue is with BadI Implementation only.

Check whether Enhancement spot : ES_EHHSS_INV_LEAD_DETERM of   BadI : EHHSS_INV_LEAD_DETERM_BADI  is activated or not . Check the methods in Enhancement spot level also activated or not.

Balajee

[former_member196305]

Hi Ajay,

Following logic is used to determine the default Investigation Lead when you save the application after selecting Investigation required.

1. Sytem will consider the login user as default investigation lead, but the Login user id will be assigned to Investigation Lead only when below conditions met

      a. Login user is provided with "SAP_EHSM_HSS_INCIDENT_MANAGER" role

      b. The Role "SAP_EHSM_HSS_INCIDENT_MANAGER" is assigned to the Incident Investigation Workflow(TS500118).

Above BADI is required to overwrite the default investigation lead, if there is no logic to overwrite then it will get the default investigation lead.

Thanks

Sagar Pilli