Initial Report Generatio Error - Incident Management

[Former Member]

Hello Experts,

This issue is related to Incident Management- Incident Processing.

I am able to Report the Incident from the Incident reporter role and the corresponding work item will be appeared in the Incident Manger Work Overview.

Incident Manager when clicks on the Work Item, He will get the screen in Non Edit Mode as it gives an error like " Initial report is not generated".

If I try to click on generate inicicdnet again I will get errors like "SET_IN_PROCESS_ROOT: is not enabled and also  upload of this file type ( image/pdf) is not allowed. Please refer the below images for more details.

Request to Suggest me the missing configurations which can resolve this issue. This might be a basic question , Since am begineer in EHSM, am not able to understand this basic setting.

Thanks,

SM

[raphael_dasilva]

Hello Sudharshan,

Checking the screenshots of your initial comment, it's possible to identify that the message shown on top "Initial Report is not generated" means that an Adobe PDF report is generated to keep a snapshot of

the initially recorded data, before the Incident Manager starts to do any changes in the incident data.

This report is generated in the background triggered by the Incident Lifecycle Workflow.

After you click "Initial Report is not generated", we can see the reason why the PDF was not generated considering the error messages , the most important in my opnion is : upload of this file type ( image/pdf) is not allowed.

I believe the reason you are receiving this error, is the one mentioned in SAP note 1590784 : "it is a necessity to add the required MIME type configuration as described by this note."

The section 'Solution', desribe the necessary manula steps to be performed in the system .

You can also disable this PDF generation in general in SPRO - SAP EHS Management - Incident Management - Print Forms and Interactive Forms - Disable Initial Report Generation.

But please consider the business impact of the missing frozen snapshots of the initial data.

Best regards,

Raphael

[Former Member]

Hi sudarsan

Check the Adobe server status  , if Adobe server is not started , you will get this error

Balajee

[Former Member]

Hello Balajee,

Adobe Server looks fine. Please check the settings in the same, Once I execute the "INC_OFFLINE_REC_NM" I can get the PDF output. Similarly I have one more Form Name as follows "INC_OFFLINE_REC_SO"

Check the following snap shots of same. Suggest me if there are any issues here or any other setting is missing .

Thanks,

SM

[Former Member]

Hi Sudarsan

I believe there is no issue in Configuration of Form . Can you  perform and check RFC Connection B/w ADS and ERP is working or not .

Go to SM59... Click on HTTP Connections to External server

Select ADS and Click on Connection Test and check the which message you are getting

If connection test is passed then we will check on component configuration

Balajee

[Former Member]

Hello Balajee,

I have tested the ADS and here is the message which you have got. Please Check.

I have also tested the RFC connection and below is the image of the same.

Kindly Suggest.

[Former Member]

Hi SM,

Please check below Config. setting..

Start transaction "SPRO" and open "SAP EHS Management -> Foundation  for EHS Management -> General Configuration-> Specify Field Control"

Business Object : EHHSS_INCIDENT_REPORT

BO Nodes: ROOT

Check Attribute property

For more information refer the this SAP Note : Note 1730089 and  Note 1769613

Thanks

Sunil