Initial Report Generatio Error - Incident Management

[Former Member]

Hello Experts,

This issue is related to Incident Management- Incident Processing.

I am able to Report the Incident from the Incident reporter role and the corresponding work item will be appeared in the Incident Manger Work Overview.

Incident Manager when clicks on the Work Item, He will get the screen in Non Edit Mode as it gives an error like " Initial report is not generated".

If I try to click on generate inicicdnet again I will get errors like "SET_IN_PROCESS_ROOT: is not enabled and also  upload of this file type ( image/pdf) is not allowed. Please refer the below images for more details.

Request to Suggest me the missing configurations which can resolve this issue. This might be a basic question , Since am begineer in EHSM, am not able to understand this basic setting.

Thanks,

SM

[Former Member]

Hi sudarsan

Check the Adobe server status  , if Adobe server is not started , you will get this error

Balajee

[Former Member]

Hello Balajee,

Adobe Server looks fine. Please check the settings in the same, Once I execute the "INC_OFFLINE_REC_NM" I can get the PDF output. Similarly I have one more Form Name as follows "INC_OFFLINE_REC_SO"

Check the following snap shots of same. Suggest me if there are any issues here or any other setting is missing .

Thanks,

SM

[Former Member]

Hi Sudarsan

I believe there is no issue in Configuration of Form . Can you  perform and check RFC Connection B/w ADS and ERP is working or not .

Go to SM59... Click on HTTP Connections to External server

Select ADS and Click on Connection Test and check the which message you are getting

If connection test is passed then we will check on component configuration

Balajee

[Former Member]

Hello Balajee,

I have tested the ADS and here is the message which you have got. Please Check.

I have also tested the RFC connection and below is the image of the same.

Kindly Suggest.

[Former Member]

Hi SM,

Please check below Config. setting..

Start transaction "SPRO" and open "SAP EHS Management -> Foundation  for EHS Management -> General Configuration-> Specify Field Control"

Business Object : EHHSS_INCIDENT_REPORT

BO Nodes: ROOT

Check Attribute property

For more information refer the this SAP Note : Note 1730089 and  Note 1769613

Thanks

Sunil