Information of CRM_SOCM_SERVICE_REPORT report

[SAPSupport]

I need inputs and information on report CRM_SOCM_SERVICE_REPORT

• What is the purpose of the report CRM_SOCM_SERVICE_REPORT
• Is there any SAP documentation which explains on the functionality/usage of report CRM_SOCM_SERVICE_REPORT
• Need to understand the ways to restrict status change for a change document while using this report for a Normal Change vs Urgent change

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[SAPSupport · Accepted solution]

Please check below KBAs, wiki, community pages for the information on the use of report "CRM_SOCM_SERVICE_REPORT" and more.

2285580 - CRM_SOCM_SERVICE_REPORT does not change status [VIDEO]

3341905 - ChaRM: CRM_SOCM_SERVICE_REPORT fails to change status with NEXT_STATUS_CANCX_BASE

3355414 - Unexpected sequence of change documents when using CRM_SOCM_SERVICE_REPORT

3103522 - How to unconditionally withdraw a Charm document - Solution Manager

3235803- Is it possible to restrict the use of CRM_SOCM_SERVICE_REPORT? - Solution Manager

ChaRM has report CRM_SOCM_SERVICE_REPORT that allows the user to "unconditional withdraw" the document, but the user will be responsible for correcting the objects in the managed development systems--which can lead to inconsistencies if the user does this wrong. For more details about this please see 3103522 .

https://help.sap.com/docs/SAP_Solution_Manager/8b923a2175be4939816f0981b73856c7/48db8900a73b04e7e100...

https://help.sap.com/docs/SAP_Solution_Manager/10e6d9cb3bc740e6a4c41588d9fc07a3/45c430ca26f74e949e85...

https://community.sap.com/t5/technology-blogs-by-sap/change-request-management-scenario-usual-questi...