Incident Management - Root Cause Analysis

[mabutho_zulu]

My client wants to force the person doing investigation to at least select one root cause from the cause hierachy before changing the incident status to 'Investigation Complete'. Is there a user exit that we can use for this, or where is the best place to insert a 'system check' program to address this. Thanks

[Former Member]

Hi,

You can implement Variant transaction (ZCBIH82) and keep the rootcause field as mandatory so that any incident without rootcause cannot be saved and force you to fill that field, but check whether any other feasible methods available before going with this.

Regards,

Keshav

[Former Member]

Hello,

For getting the user status "Investigation Complete" , you must have defined the said status in the status profile "EHS_IAL" or you would have created your own profile.

Please go to the concerned status profile in "check and extend status profiles" in spro; select the status profile for changing; right click on the concerned status and go to the "Business Transactions". Here you have so many transaction controls to define in terms of influence, allowed, warning and forbidden. Define the control by selecting the appropriate radio button; in your case , it should be forbidden i believe. Please check.

Thanks and regards

Pavan

[Former Member]

Hello,

I suggest the best System check place would be before releasing the Incident Accident Log, You can also put check function when accessing the tab "Investigation" and trying to come out without entering any relevant information. But Status object is easy to implement.

Thanks

Jayakumar