How to configure create support message SAP GUI

[SAPSupport]

Hi Team,

In order to configure to activate the function to activate the send message function through ITSM connector to be activated in system.

Kindly share the official document for configuration ITSM connector.

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[SAPSupport · Accepted solution]

Kindly refer below KBA on how to configure Create support message in SAP GUI.

1. Firstly, perform the configuration steps in SOLMAN_SETUP for IT service management and check below KBA.

2138269 - How to analyze problems when creating message using Help and Create Support Message

For any errors, kindly refer this wiki SAP Solution Manager 7.2 - IT Service Management: Usual questions and known errors | SAP Help Portal