Generate Offline Form Issue

[Former Member]

Hi Experts,

I am intending to send the offline form to the injured or witness from the Incident Manager role wherein I will add the Person and categories him as Witness / Injured and then selecting the row, will send enquiry. This will send email to the concerned person along with the adobe form. Witness or Injured will fill adobe form , fill the same and revert back to the incident Manager.

I have got SMTP configured between SAP and the Outlook. Earlier I have configured referring documents and things are working fine, i.e the moment I send enquiry, corresponding person used to receive an email containing adobe form. I can verify this with SWEL t code also where all the three activities in it will be complete.

Later some changes to SAP connect has done by other and our developer tried to do something in SO50 to configure the inbound email settings. After this, the above said business cycle stop running,

After Send Enquiry, If I check SWEL T Code, We noticed the following error ( See Image )

Our developer checked the system and said some issue with offline form not getting generated. I have checked Generate forms for offline Recording ( Image 2 ) but found am not able to Generate Offline form for the following forms.

HEALTH_AND_SAFETY

INC_INFO_DAMAGE

INC_INFO_INJURY

Am getting error as shown in below image ( Image 3)

If you guys have came across similar situation, I request your help in resolving this issue.

Thanks,

SM

[Former Member]

Hi,

(I am not much sure about this issue, but let me try)

Can you please check the log in SLG1 and provide a screenshot what it is showing for the respective incident.

Regarding to workflow, it is better to share a full screen shot of WORKFLOW TECHNICAL LOG.

Regards,

Murali Krishna.

[Former Member]

Hello Experts,

In Continuation to the above thread, I would like to add on one more info.

If I select injured Person in role and a person while adding people, if I press Send Enquiry, I will get options to select various forms

1. Health and Safety Information form

2. Asset Damage Form

3. Injury/Illness and Treatment form

4. Witness Statement form.

If I select Health and Safety info form, I will get email to my outlook along with Adobe form

If I select other 3 forms, I will not get mail with Adobe form and also if I check the status in SWEL T Code, I can see the error as shown in my earlier thread.

Appreciate If  you guys able to help me with this data ?

Thanks,

SM