EHSM 2.0 Action workflow did not trigger occasionaly

[Former Member]

Hi

We have issue around workflow for Incident action. I have seen few post. There was one from Bhuwan having similar workflow for action item not triggering. We are on EHSM200 SP002. Checked SLG1 log and getting "Error while attempting to clone BO template for setup 2478" In our process the action item triggers automatic on completion of investigation & also it is random. Only around 5% action item did not get workflow.

Upon manual action added and put in process works fine.

Can anyone put some light on it

thanks

Bhavesh

[Joachim]

Hello Bhavesh,

it is hard to say what the reason behind an action not being triggered might be. Since EHSM 2.0 SP02 (released mid 2012) a lot of corrections have been performed. My first suggestion would therefore evaluate if an update to the current SP6 is possible.

In order to analyze the error why a process is not triggered the corresponding error needs to be analyzed. This may best be done on a development system, since changing a background WF task to a foreground user task in order to debug it may be something you only want to have in development rather than production.

Regards

Joachim

[Former Member]

Thanks Joachim

We found the root cause. We have opened OSS for this and SAP is going to provide the solution to fix the problem

[Former Member]

Can someone please help?