E-mail address of Incident Investigation Lead

[Former Member]

Hello!

Regarding SAP EHS Incident Management.

Could you provide some documentation on how the e-mail address of Investigation Lead is determined. E-mail address of the investigation lead is taken from his SAP username (the one assigned in SU01). But in case this user is linked with employee through InfoType 0105 Subtype 0001, the e-mail addres is not retrieved. Even if the same user has e-mail address assigned in the same InfoType under Subtype 0010.

As soon as the investigation is started the standard workflow WS00500031 is called and PCO object is created. The parameter PCO.MS_INVESTIGATION.INV_LEAD_EMAIL is blank if the SAP user is also an employee. This causes problem when custom notifications needs to be sent externally to investigation leads. Most likely the person assigned as investigation lead will also be an employee. How could this issue be addressed?

Thank you

[Former Member]

Hi Nik,

Define Inbound Processing for E-Mails:

An e-mail inbound process is often required in the SAP EHS Management (EHS-MGM) component.

Example, the recipient of an Inquiry completes a form and sends it back to a pre-defined e-mail address. When the e-mail is received in the system, the system calls an exit handler (functional class) that automatically reads the attached form, and then sends the information to the corresponding workflow.

The system attaches the returned form to the relevant workflow and the business process continues.Customizing activity, a system administrator can define an e-mail address that should receive the relevant form and then binds an exit handler to that e-mail address. Thus, the system administrator defines how the system processes such inbound e-mails.

Requirements

• You have configured the inbound e-mail address for each form in the Customizing activity  specify forms.

• Your company's e-mail system is set up in such a way that it forwards the e-mail to the SAP EHS Management component based on the e-mail address that is configured for the form.

• You have assigned the e-mail recipient PFCG role to the user that processes incoming e-mails (default user is SAPCONNECT).This role contains the authorization profiles needed to receive and process e-mails. You can find the user ID that is assigned as the user for processing incoming e-mails in the SMTP Host node in transaction SICF.

            E-mail recipient PFCG role for incident management: SAP_EHSM_HSS_INCIDENT_EML_REC 

Standard settings

There is a default exit handler that logs the e-mails that are received using the SAP Application Log. You can use transaction SLG1 to view the log

• Exit handler: CL_EHHSS_INC_INB_PROC_BCS

• Object: EHHSS_BO_INC

• Subobject: EHHSS_AIF_INC_INBD

Activities 

In this Customizing activity, you specify the following parameters:

• Communication Type: Internet Mail

• Recipient Address: Specify the e-mail address that you configured for the corresponding form in Specify Forms. If you use an asterisk (*) as the value, this inbound handler is called for each e-mail address. However, it is recommended that you use the e-mail address that you configured.

• Document Class: *

• Exit Name: CL_EHHSS_INC_INB_PROC_BCS

If you want to change how the e-mail exit handler behaves, you can create your own implementation that inherits from the default class. In this case, go to transaction SE24, create a new class that inherits from CL_EHHSS_INC_INB_PROC_BCS, and modify the HANDLE_FORMS method.

Further information

For more information about configuring inbound processing for e-mail addresses, see the Application Help on SAP Help Portal for NetWeaver at http://help.sap.com/nw74 under SAP Library -> SAP NetWeaver -> SAP NetWeaver by Key Capability -> Business Services -> Business Communication Services -> Business Workplace -> Administration of the Business Workplace -> Administration of the Send, Folder, and Office Functions -> Inbound Distribution.

Edward

[Former Member]

Dear Niklavs

Here  there is two process 1) Online Incident Process 2) Offline Incident Process

If you want to run the Online Incident Process .. Assignment of SAP Standard roles to SAP Users as per your Business Scenario .(Ex:- Incident Reporter Role, Incident Manager role) . based on Assignment of Role . While Incident is created work flow will execute and system will automatically determine the Incident Manager. and partuclar reported Incident will appear in work ovreview of Incident Manager and he will further review and process the Incident and close the Incident. or he will assign this incident to Investigation lead for reviewing & process the Incident.

Investigation Lead is always an Employee only. (Safety Manager or any Senior Safety professional) .

Here you have to decide based on Organisational structure in some case Incident Manager & Investigation Lead both roles can assign to One person

for confirguration of IM , first you have to assign the standard SAP Roles to SAP Users which are created by you .

If it is offline Process , there is significance of Email Address

Balajee