Before it was working. Could you please help how can I solve this issue?
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If you encounter problems with the solution, you should open a ticket with relevant system information, e.g. which data center you are on. Only then SAP support can respond appropriately.
In the community we should rather discuss consulting questions like how to customize to achieve certain business scenarios.
We have already raised a ticket, there is no response yet. If you have any idea please help us, because the issue is urgent.