Defaulting Investigation Lead

[21234263]

When a user first indicates that an investigation is required for an incident, can the investigation lead be defaulted, or preferably restricted to a small group of people that are shown in the drop down list?

[scott_barber]

The Investigation Lead will default to the Incident Manager (Review and Complete Incident task owner) if the Incident Lifecycle workflow is set-up correctly. There is BAdI that can be implemented to enhance the Investigation Lead Determination logic to suit your needs if required. The details for the BAdI are located in the IMG under the Incident Management -> Investigation settings.

Since there is workflow process that controls the Investigation Lifecycle, you can control the users/names that appear in the Investigation Lead field using Tcode PFTC_CHG and Standard Task 500118 (TS00500118). Once you open the task in PFTC_CHG, just go to the Agent Assignment function and add the people but their user name, role or other method.