Assign Recipient for Error Handling (Report Shipping)

[former_member553]

Hello Experts,

In the node Assign Recipient for Error Handling in report shipping I have added a user but when report shipping orders are getting failed or went to Error status the user is not receiving any kind of emails.

Could you please let me know am i missing any customizaiton.

Regards

Dheeraj

[Ralph_P]

Hello Dheeraj,

First question: Did you specify the correct Shipping reason, reason type, business process and error code?

Second question: Did you specify the correct name of the user (it must be the user name)?

Third question: Does this user have an e-mail address maintained in the system?

Best regards,

Ralph

[former_member553]

Hello Ralph,

Please find below this is how i have added the entries.

I mentioned the correct user and email is defined for the user.

[Ralph_P]

Hello Dheeraj,

Strange! Is the system set up so it can send e-mails at all?

Best regards,

Ralph