Archive the created incident

[SAPSupport]

How to cancel an ITSM incident which was created wrongly?

Question and Answer:
Q: Please categorize your issue by choosing the option below that best fits your scenario.
A: Reporting


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[SAPSupport · Accepted solution]

Solman ITSM incidents cannot be deleted and they only supports to be archived. Also, Incidents need to have the system status "Completed"(I1005) in order to be archivable.

Kindly check below note which has all the detailed information to refer regarding the archive of the incidents.

1758090 - Archiving Solution Manager Incidents and Operations Tasks