Failure to Enable Kyma Environment in Free Tier

[AndrewJabbitt]

Hi all, I'm trying to enable the Kyma environment in a subaccount assigned to my Free Tier BTP Global Account.

The enablement activity runs for 45-60 minutes and then repeatedly fails with the following error:

• "Failed to retrieve platform id from environment broker. null"

I have tried to deploy to different regions, but had no success.

All help appreciated!

Andrew

[saritha_palli2 · Accepted solution]

Hello Andrew,

Could you try enabling Kyma now? There was a fix made and deployed already.

Regards,
Saritha

[AndrewJabbitt]

Hi Saritha, many thanks for your reply.

I have begun the process of deletion and will then try to reenable the Kyma environment on my subaccount.

• FYI I am in workshops during the day today and travelling and may not be able to complete this until tomorrow.

In the meantime, and in case anyone else passes this way, please note that my team and I were able to continue to work within the Kyma dashboard even though the enablement was showing a failure.

[AndrewJabbitt]

Hi Saritha,

The issues has been resolved. I am can now enable a Kyma environment on my Free Tier subaccount.

Many thanks,

Andrew