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We don't need any help! This product is super intuitive!
How many times have you heard someone say this at your software company? Every time I hear it, I have to chuckle a bit............. inside, of course! Either that, or I'd have to cry!"Our product is so intuitive for users, why do we need any online h...
What's a Great Information Experience for Users?
User Assistance developers play an important role in the collaboration between design and development teams that aim to provide users with an exceptional and intuitive information experience in the user interface.
What’s your technical communication focus?
The role of a technical communicator constantly evolves. Years ago, we simply had to write a few documents and our job was considered done. These days, especially in the software industry with its massive flux in terms of concepts and products, thing...
Seeing is Believing: Using Graphics to Enhance User Experience
"I am tired of hearing that my documentation is hard to understand!” What if you could make professional looking graphics using no-sweat tools, to take the pain out of consuming software documentation? I used to be terrified whenever I needed to crea...
Our Secret Skills
Let’s talk about some of the hidden skills that technical communicators rarely discuss.
How to Create a Style Guide That Never Goes Out of Style!
Do you think user assistance and product documentation in particular have a fashion sense? Or technically speaking, do they have a style? Do you think they have the right style? Do you need a guide for styles? Who comes up with such a style guide? Wi...
Start Building User-Focused Documentation Structures
Do your readers complain about not being able to find what they need to get their job done? Even though the content is right there in the manual? Here are a few ideas for helping your readers locate what they need within your documentation structures...
Become the Editor You’d Want to Work With!
Good technical writing is more difficult than most people think. You can’t simply slap a bunch of facts down on a page and say, “job done”. There’s a craft to writing, a skill you hone over years, and you need to keep practicing and taking in feedbac...
Common Mistakes in Technical Writing: #1 - Don’t write it like a song!
Are you curious about common mistakes a technical writer may make while writing software documentation? In this series of blog posts, Jordan Stanchev and Kieran Turley will introduce you to some commonly met mistakes in writing documentation so you c...
What’s the Buzz About Gamification and How to Gamify Product Documentation?
Are you curious to know what gamification is all about? Ever thought about gamifying product documentation? Interested to know what aspects can be gamified and how gamification adds value to your end users? In one of my previous blog posts, I spoke a...
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qmacro
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Information Archeology, A Journey Through Historic...
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- SophsterM : What's a Great Information Experience for Users?
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TanjaB1
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From Babble to Brilliance: Can Language Models Inf...
- SophsterM : What’s your technical communication focus?
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antonellastella
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From a Novice To A Conference Nomad
- SophsterM : Microlearning : Learn More, Read Less
- SophsterM : Seeing is Believing: Using Graphics to Enhance Use...
- SophsterM : Our Secret Skills