Workflow email configuration

[IreneMa]

Hi everyone,

we need to implement a complex workflow notification for which we are using the transaction "Manage Workflow Email Configuration".

The workflow route is: employee submits > manager approves/declines> HR approves/declines.

On the "decline" step, we can configure who will be notified when the request is declined. However, we don't want everyone to be notified. If the manager declines, we want to notify the HR. If the HR declines, we want to notify the manager.

On the above transaction, there is no way to separate the person to be notified depending on who rejects de approval; everyone will be notified when any of the aprovers rejects a step.

Any idea on how to condition the system to notify one or another?

[IreneMa]

Hi Samuel,

thanks for your answer. I already reached out to SAP and they said we can only use the variables on the "workflow email configuration".

I was hoping maybe someone has an idea on how to route the notifications via business rule or creating more than one workflow configuration... if ever this is possible.