workflow approver does not receive email notification

[user116]

Hello experts,

We're implementing EC for a client and we've just configured workflows, but the approver does not receive email notification (the template is enabled in email notification template settings). Are there other prerequisites to trigger email notifications from the system?

[Kayla_Huang]

Hello, here are some points you can check: 1. do you maintain Workflow Email Configuration in the workflow? If so, please check in Manage Workflow Email Configuration if email is enabled for approver step. 2. go to Manage Email Notifications, check if single receiver is enabled. 3. go to Change Email Notification Setting, check if email notification is enabled for this user. 4. In email notification template settings, if the template content is there for the approver's language

[user116]

thank you for your answer, I have a question, are system notifications sent only to business emails? for example, if we have an employee who has one primary email but it's a personal email, will he receive email notifications?

[Kayla_Huang]

The system will send email to the email address saved in UDF, you can check UDF via Employee Export. By default it will synchronize business email to UDF. If you want to use custom mapping, please refer to KBA https://me.sap.com/notes/2507071