Why is my Web assistant announcement bubble not opening by itself?

[former_member676711]

On our SuccessFactors home page I have added one Link tile with a link to book page. This is the only tile on that page. I have set the Light box to display as announcement. Occurrence I have set as Always. Still the bubble doesn't show unless the user click on the help tile. What am I Missing?

Also is there a better way to show a Welcome or WA availability message to end users even before the user click the ? icon?

Thanks in Advance!

Prashant

[former_member676711]

Hi Kristina,

It worked after I cleared the browser cache. The Announcement link page launched in few seconds of user sign in. This will be the best option to announce availability of the WA help for initial few weeks. We may also add the tile option as an alternative.

Thanks for your help.

BR

Prashant