Why is my dynamic group not receiving workflow emails?

[melissa_p]

Hello! I was hoping to see if anyone has experienced a similar issue and might have some tips to help me solve an issue in our test environment.

I am working on a workflow which does not have approvers; it only has CC users; those users are set up to receive a custom email.

I have one Dynamic Workflow Group (Group 1) working perfectly well; when the workflow triggers, the members of that group receive the expected email. I am included in this group as a separate 'user'. The other members of the group are added by being members of their organization.

I am trying to add another Dynamic Workflow Group (Group 2), but that group is not receiving emails. The setup looks OK to me, the members of the group all have a valid business email address and are set to receive emails.

Things I've tried so far:

- Creating a fresh new Dynamic Workflow Group (Group 3). I added myself as a single user on this group, and removed myself from Group 1. I did not receive the email in this case.

- Adding each user (who I had previously included in Group 2) to the workflow as a CC Role type of "Person". This did not work; they did not receive emails.

Any help is appreciated- thank you!

[melissa_p]

The issue was due to the logic within the business rule; it was not related to the dynamic group.

[nlgro02343]

I'm not seeing anything weird here. Sounds like the complications is rather in the setup of the dynamic group (i.e. criteria not being met) or source/target etc. settings in the actual line of the cc role. Other than that this might as well be a ticket with SAP as its unexpected behaviour in general.

[nlgro02343]

I'm not seeing anything weird here. Sounds like the complications is rather in the setup of the dynamic group (i.e. criteria not being met) or source/target etc. settings in the actual line of the cc role. Other than that this might as well be a ticket with SAP as its unexpected behaviour in general.

[melissa_p]

Thank you, Jasper! I have opened a ticket with SAP about the dynamic group, could definitely be something set up incorrectly there. Thank you for your help!

[melissa_p]

The issue turned out to be with the business rule; it was not related to the dynamic group; rather, the dynamic group was not being called in the flow due to the logic. Thanks for your help!