cancel
Showing results for 
Search instead for 
Did you mean: 

When loading the recording to edit, the screen glitches.

katy-harper
Member
0 Kudos

When I load Producer and I select the item I want to record/edit, half the screen loads of the editor page (with the screenshots) and half stays the same as the main page and I then can therefore not edit the recording.

Please see picture attached.

Is there a way to fix this please?

Thanks!

picture.png

Accepted Solutions (0)

Answers (1)

Answers (1)

DirkManuel
Active Contributor
0 Kudos

At a guess I'd say it is down to resources on your PC? Close Producer, kill any applications you don't need, that may be consuming an inordinate amount of resources and try again. If that doesn't work, reboot (sorry, I know that's the Help Desk catch-all, but...).

If it is not that, make sure all your Resources are up-to-date (re-synchronize).

Is it happening for all simulations, and/or for all users? If so, check if there have been any changes to your browser and/or network settings. Producer actually uses the browser to display everything, and it could be that something is now blocking it.