cancel
Showing results for 
Search instead for 
Did you mean: 

When a country admin launch forms the system skips the first (originator) step

ernestogabrielm
Explorer
0 Kudos

Hi experts,

I have a curious problem. 

Y have created several country admins. I undersand, with all necessary admin permissions.

But when I launch forms (using proxy) with this admin the system send all the forms directly to de second step.

The route map is configured to send all farms to the originator.

I can`t understand why is this happening.

Any ideas?

Thanks

Accepted Solutions (0)

Answers (1)

Answers (1)

CSmith
Product and Topic Expert
Product and Topic Expert
0 Kudos

@ernestogabrielm 

Check your permissions to make sure the first user in the workflow has login permission in RBP.  If the user does not have login permission they are skipped in the workflow.

Also make sure your template has the route map attached.  The system may reroute the forms to the planner if no route map is attached to the template.

Hope that helps.

Christian