What is up with Joule?

[StephenBurns]

Anyone else find it frustrating how much sales material is out there on some of these new features but all real information and documentation is missing or deficient? The release notes on Joule do not at all make it clear when it will be available or what steps you will need to take to implement it

The whats new viewer directs you to a KBA and the KBA has two dead links to some page on SAP help. I would have expected a feature which was such a focus of SuccessConnect to have a better rollout at least on the information side. The MS teams integration documenation and information is also extremely deficient

This community change is also very frustrating. I don't a high expectation that anyone will even see this post. The engagement of the community since the change has been so much lower. Is anyone else frustrated with SAP's communication and engagement related to product features which are conversely so meticiously sold to new customers? We all get executives seeing these new product features and demanding that they are implemented, and it makes us look foolish when we have no idea how to actually do that or provide realistic expectations

[DMeek723]

I completely agree and we have the same issue with the Sr Sales Execs "courting" our executives and sharing new technology that doesn't work well. Story Reports is the perfect example. Most companies have to hire consultants to implement Story reports. That's ridiculous in my opinion. It's your data and you should be able to report on it!

Sorry - didn't mean to add to the complaint session, but your statements are on-point!

[LeoChen]

Hello Stephen,

Your voice is heard. Fully understood your feedback and concerns.

Let me add some clarities as follows.

• Joule will become available in SuccessFactors in select data centers on Nov 17, 2023. This is reflected in the the KBA.
• Please note, the WNV doc is a kind of preview, and it doesn't replace the product documents of Joule. Additionally, per the SAP product release policy, product documents should be released to customers only when products are released. Therefore, you have to wait for the official Joule release on Nov 17, 2023 to get access to the product documents.
• We will be fixing the dead WNV links in the the KBA today Nov 7.

I hope it helps clarify. Thank you!

Best Regards,

Leo

[StephenBurns]

Hello Leo,

Thank you for your response. That KBA should outline what "select data centers" means. How am I to know if that means that it will be available to me?

[LeoChen]

Stephen, I suggest you wait for the final release notes on Nov 17 about the data center availability. Thanks for your understanding!

[nhouchins13]

Agreed! When I go to look for documentation on a feature, I get sent down a rabbit hole and hours later my question is not 100% answered. It is very salesy, which is fine but it would be great to have some breakdowns and clear instructions/impact.

[Kim_Tomolonis]

Let's hope the activity in the community starts to increase again. I find great value in peer networking to share knowledge and work through challenges in real time.

[sarahhu]

Thanks for your feedback. We understand your concern and will discuss internally for how to improve the permission part.

For rest of the questions, see my comment below:

Can i enable notifications in Teams for CPM but not for learning? - Answer is No. Is there a specific reason your company is using SF Learning but don't want your end users to see learning notifications?

Can i enable the Teams app without enabling the link in the quick card? - Anser is No. Same question here, is there a specifc reason you only want the teams app but don't want end users seeing the Teams link in the quick card? The Teams link in quick card can help users easily connect with others when reviewing the profiles so it's a value add right?

Can i restrict the population of people that can see the teams icon in the quick card? - Answer is Yes. It's pure Microsoft Teams side configuration, see https://learn.microsoft.com/en-us/microsoftteams/teams-app-permission-policies

Would this MS Graph integration cover the requirements for talent intelligence hub, or is the skill ingestion diferent and require different access - Currently no. But we are talking with those team about the plan of including those piece into our future app.

[StephenBurns]

Thank you 2for your answers Sarah,

Its not really that I want to seperate out those features. Its more a question of fully understanding how the tool will work before we even turn it on. Typically with SF release items, we can just play around with it in a test environment and don't need to answer all these questions before enabling it; however, due to the nature of this being an integration with another enterprise application which is very protected internally and which is outside of the control of HR, we have a greater deal of scrutiny on how we act

Sincerely,

Stephen Burns

[pboulicaut]

enabling a Teams integration is potentially opening a door for Hackers to write poisonous contents on Teams Chat or elsewhere that employee will click and potentially will cause PC encryption, virus spreading, etc.

Respond to customer desire for AI chatbot is one thing, risking everyday Run for it is an other ball game.

it should not be a news for SAP, that big Corporations have security assessment before turning ON corporate services. When we talk about Teams, there is very few companies, that have a lab Entreprise account to do such assessment, unless i'm not aware of a new commercial offering from Microsoft.

Thinking thru the customer experience for its own product, should be the Reason for Product Manager to not sleep.

If you want fast adoption for Joule, thinks thru the demo request for it, using existing SAP Ressource :

- does training.sap.com is ready for MS Teams ?

- does Sales contracts or bundles are clear and ready ?

- does live demos are possible in a controlled & secured environment on SAP Experience Center ?

- does sales & Success team are trained and received technical materials to explain Microsoft Teams integration ?

[VanessaLi]

Could you please provide some examples of where you feel the deficiency is in the MSTeams integration docs?

We have just updated our guide structure in November, to list all the implementation steps you need for each use case you want to deliver. https://help.sap.com/docs/SAP_SUCCESSFACTORS_PLATFORM/3adee415c1eb4b918bc0172afc76948c/ed26be5f1dc44...

Please see the structure on the left side menu bar.

[StephenBurns]

Hello Venessa,

Thank you for your response. I was hoping to see a technical overview and documenation that I could use to share with our risk assessors.

And its hard to parse out what access we need to provide in MS Teams and for MS Graph APIs and what access we need to provide in SuccessFactors specifically for the notifications and the SF MS Teams app. I think the sections for the teams meetings and outlook meetings are a bit clearer than the section for the app.

Are there technical overview diagrams available? Are there guides on what permissions specifically within MS Teams or Azure we need to provide the application?

When you look at the Outlook/virtual meeting required permissions, the guide clearly states which MS Graph APIs are called

But in the SF Teams App section, it doesn’t show these permissions in this way.

It shows what looks like SF APIs being used, but at no point does it mention that you even need to set up API users in SF to use the application

The guide states: You've enabled the integration for using the SAP SuccessFactors app in Teams. Microsoft Graph APIs are ready for service connection.

But it never clarifies what APIs are being used

We really need specifics about what access the app would have in teams and how data is shared between the applications, before we determine if we can even enable it

Usually when new features are released, i can enable it in a test environment first and I can proxy in as other users to get a sense of their experience using the feature, but because of the nature of this change, that isn't as feasible. I can't proxy in MS teams and we don't have a Teams test landscape for me to use. For this reason, we need more information ahead of time than we usually do

Also the guide shows step by step instructions, but its confusing to me at least figuring out how the features seperate out. Can i enable notifications in Teams for CPM but not for learning? Can i enable the Teams app without enabling the link in the quick card? Can i restrict the population of people that can see the teams icon in the quick card? Would this MS Graph integration cover the requirements for talent intelligence hub, or is the skill ingestion diferent and require different access