WFA - Permission artifacts sync job failing

[amfonseca64]

Hello.

Workforce Analytics permission artifacts sync job is failing, which is preventing us to use some structural dimensions in workforce analytics. Error log is the following:

Full exception:com.successfactors.jobscheduler.ScheduledJobExecutionException: com.successfactors.jobscheduler.ScheduledJobExecutionException: com.successfactors.jobscheduler.ScheduledJobExecutionException: com.successfactors.jobscheduler.ScheduledJobExecutionException: com.successfactors.rbp.app.api.RBPFacadeException: Error update dimension [82].
at com.successfactors.inform.scheduledjob.SyncWfaAndBizxInstanceJob.executeJob(SyncWfaAndBizxInstanceJob.java:149)
at com.successfactors.jobscheduler.jobimpl.SimpleJob.execute(SimpleJob.java:471)
at jdk.internal.reflect.GeneratedMethodAccessor599.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)

Can you please help?

@YSE-1 

SAP SuccessFactors Workforce Analytics 

[YSE-1]

Hi @amfonseca64,

Can you please narrow down on which structural dimension the artifact sync failed?  If this happened on Location structure, usually this is caused by duplicate nodes in the structure.  That is nodes with different letter case but actually refer to the same thing.  You can use Dimension Editor menu to have a look at the Location structure.  If it was failed on other structural dimensions, please check for duplicate as well.  

[amfonseca64]

Hello @YSE-1 .

The sync indeed seems to be failing in Location dimension. However, I can't find any duplicate nodes, and I thought that, if there are any duplicate nodes, OLAP cube full load would fail and provide information on the load status log of which node is duplicate - but cube load is not failing. Can it be any other reason for the permission artifacts sync job to fail? Can you access error logs for this job and see where it is failing? Company ID is assaabloya in DC2.

Thanks