Web Assistant SuccessFactors - possible just for a group of users?

[verena99]

My customer wants to use the Web Assistant with SAP SuccessFactors. The customer wants to create a help tile for the English and German speaking users. The functions "What's new" and "Learning Center" are disabled. Therefore, the German and English help tile is the only available help content in the Web Assistant currently.

But this means that if e.g. a Spanish speaking user clicks on the question mark at SAP SuccessFactors, the Web Assistant panel is empty. Can I disable the Web Assistant for a group of users so that the panel is not empty?

Thank you and best regards

Verena

[DirkManuel]

Verena:

Saw you also asked this on my blog; I'll answer here. There are two easy things you can do. First, you can set the parameter noHelpMode=hidebutton. That will prevent an empty carousel from being displayed. (I'd also recommend not having readCatalogue=false in this case - else the button will be displayed when they access the screen, then disappear when they click on it).

The other thing you can do is use fallback languages. See globalLanguageFallback and languageFallback so if content isn't available in the user's language, it is displayed in another. (Usually English is the fallback language for everything anyway...) At least they would see something, then...

Or, look into translating the content - Translation Hub is an option; I think it will work for Web Assistant projects (although I've only tried with simulations and Book Pages...).

HTH, Dirk