Web Assistant Lightbox Settings

[Vaibhav1]

Hello Experts,

We are facing an issue where, when we input a link for any video or document it is not opening in the web assistant lightbox. lightbox-error-2.pnglightbox-error.png

[former_member27]

Hi Ding,

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Regards,

Dedi

[Anton_Mavrin1 · Accepted solution]

Hi, Vaibhav

Microsoft doesn't allow displaying content in an iframe using the "default" URL. The same BTW is true also for YouTube, Vimeo, and other providers.

Try using the "embedded" URL variant you can get in your Microsoft Stream. See below.

The same for YouTube

[former_member12830]

Thank You. I was facing the same..

[Vaibhav1]

Thank you, Anton, it worked however sometimes we face the same issue with some published quick reference guides from the trainer and pdf documents published on the intranet.

Any clue why this would be happening for other documents.