Web Assistant - Change the tye of recognition for Fiori tiles

[fabricia_]

Hello,

We made the Web Assistant available in the SAP Fiori launchpad (SAP S/ 4/HANA 1909 on premise), by setting up the Web Assistant plugin. On the Fiori launchpad we have several catalogs for different profiles. We can have the same tile but with different ID in different catalogs. The guided tours are assisgned to hotspots with the tile ID as element. The problem is that the ID is not stable, it's different from a catalog to another. As a result we have an error message saying that the steps are not available for some users even though the content and the tile are existant. How can we manage this kind of situation ?

I have tried the parameter enableTextBasedRecognition=true but it doesn't solve the issue.

Regards,

Fabricia

[ShaneLipke]

Hi Fabricia,

If SAP Companion is to consistently identify screen objects for playback of Guided Tours, it must be able to identify an attribute of the object that has a unique value and that value is stable. Section 20 of the SAP Companion Integration Guide outlines this requirement. When I take a look at the SAP Companion code that is available to allow integration of SAP Companion into non SAP portals, a comment in the code indicates that the codes looks for an attributes called data-help-id initially. I would have the developers add this attribute to the Tiles and ensure that each Tile has a unique value for that attribute and try that.

Regards
Shane

[fabricia_]

Hi Shane,

My issue is that I have tiles that exist in various catalog and the data-help-id differs and it's normal.

For instance for the same tile you can have these 2 IDs depending on which catalog you find them:

X-SAP-UI2-PAGE\%3AX-SAP-UI2-CATALOGPAGE\%3AYCT_EXPERT\%3A00O2TN0CZGOAC595GB53GU2JV_COPY

X-SAP-UI2-PAGE%3AX-SAP-UI2-CATALOGPAGE%3AYCT_COMP_IMMO%3A00O2TN0CZGOAC595GB53GU2JV

YCT_EXPERT and YCT_COMP_IMMO are the ID of the catalogs.

Regards,

Fabricia

[DirkManuel]

If the data-help-id is different then SAP Companion is going to treat them as separate objects (because they are). Best you can do is duplicate the Step so you have one for each data-help-id, and then select Skip Step on Missing UI Element for both of them. That way it will always display (only) the one that is applicable to the current screen/element.